Answer : Once a replacement request is created and the claim is verified as genuine and reasonable, we will initiate the return and send you an email detailing the return process as well as provide details about the replacement.
Please ship your product with all tags and accessories that came along with the product. Kindly ensure proper packaging to avoid any damage during transit.
Mention the Order Number/Delivery Address on the package, before handing over the packet to the courier service that will be responsible for shipping the package to us. Keep the Courier Company’s receipt for tracking purposes.
After the product is received by us, it is verified against your claim and accordingly, Replacement or Refund is initiated.
Bongchie reserves the right to cancel the return request, in the event of fraudulent and unjustified complaints regarding the quality and content of the products. Under such conditions, the products will be discarded.